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Booking Conditions & Terms of Service

It is necessary for you to complete booking form either online or store front booking Participation in a tour is not valid unless a booking form is submitted.

Payment of your deposit is automatically confirm that you have read these booking conditions during the “checkout” process, equates to agreeing to the terms of services and stipulations as indicated below.You, the client must read the booking conditions in full before you make your deposit. If you have questions of any of the conditions below, you are encouraged to contact us.

Deposits and Payments

We require a full payment for the case where a booking is made when there are less than 2 weeks until the tour departure date or paid 50% deposite for the booking that prior 2 weeks before tour departure date in order to reserve a place for you on a tour.

The balance of the tour’s cost must be paid before the departure date.

In all cases, tour fees must be paid “in full” before participation in a tour. No person(s) will be allowed to join a tour without fully settling their invoice and receiving a confirmation number from TRAILHEAD.

In the case that we are unable to operate the tour this deposit/tour costs will be refunded to you in whole 100%,


we offer all repeat customers a special discount off the scheduled tour price (excludes single supplement).

Fourth trip or more: 5% discount

Eighth trip or more: 10% discount

We can also offer a special discount to groups of people traveling together. Please contact us directly for the special rate if you are a group of four or more.

TRAILHEAD Cancellation Policy

When we must cancel a trip which is rarely happens, all payments received will be 100% refunded, which constitutes full settlement. There will be absolutely no deductions.


If you must cancel your reservation, your cancellation fee will be determined according to the formula below:

                                 For all tours

Number of days before  trip start

Cancellation fee per person

more than 2 weeks

Administration expenses*

(to be deducted from deposit paid)

24-48 hours

50% of tour price

less than 24 hours

100% of tour price

absence until trip depart

100% of tour price

* Administration fees include bank fees and exchange rate losses.

Exceptions to this policy cannot be made for any reason, including weather or personal emergencies.

Please note:

  • There is no refund for arriving late or leaving a trip early.

  • Single supplements are considered part of the trip price and are subject to cancellation fees.

  • For any trip cancellation TRAILHEAD is not responsible for expenses incurred in preparation, such as airline tickets.

  • Client who fail to provide signed "Release of Liability and Assumption of All Risks" and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies.

We highly reccomend that clients should have full personal travel insurance that covers for the refund of money paid in case either party cancels the tour for any reason.

We regret that we cannot be held responsible for incidental/consequential costs or expenses you may incur as a result of any changes or cancellations. No compensation is payable for minor changes.

Any damages/injuries incurred that are attributable to your own actions, acts of some other party unconnected with the contract services or where the damage/injury results from events/circumstances which our outside our control and could not be reasonably foreseen.

For damages where Trailhead is responsible, our liability is strictly limited to twice the total price of the tour. In booking a tour with Trailhead you, the client, are agreeing to these terms and you accept this limit on our liability.